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Troubleshooting

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My flight was not recorded

Investigate tracking and completion without duplicating the flight.

Reviewed 2026-10-01 · FSHangar App (Windows) 1.4.2

  1. Refresh the Flight Log and confirm the account and aircraft.
  2. Check that Flight Tracking was recording before departure.
  3. Check that you landed at the SimBrief destination: otherwise the flight is not sent (ARRIVAL AIRPORT MISMATCH).
  4. Check that both engines were shut down after landing: the flight completes only then.
  5. In Postflight, look for SERVER CONFIRMATION PENDING and use Retry now.
  6. After a crash or restart, answer Previous flight needs a decision with Retry — finish previous flight.

Do not guess the counters

Check the aircraft record before reporting. A missing flight and an unchanged counter should be investigated together.

Report

Include approximate start/end times and timezone, aircraft registration, departure/arrival, app version, whether Postflight appeared, any error message and the logs (Open logs folder).